Question 1

What is Iris?

Accepted Answer

Iris is an AI-powered agent platform that enables you to create, configure, and execute autonomous AI agents to accomplish tasks through natural language commands. You can build agents that perform web browsing, file operations, data analysis, and more.

Question 2

How do I create my first agent?

Accepted Answer

Creating an agent is simple: 1) Sign up for an account, 2) Click "New Agent" from your dashboard, 3) Choose a template or start from scratch, 4) Configure your agent's capabilities and tools, 5) Give it a task to execute. Check our documentation for detailed tutorials.

Question 3

What AI models does Iris support?

Accepted Answer

Iris supports multiple AI models including Claude (Anthropic), GPT-4 and GPT-3.5 (OpenAI), and other leading models. You can select different models for different agents based on your needs and budget. Each model has different capabilities and pricing.

Question 4

What should I do after signing up?

Accepted Answer

After signing up: 1) Complete your profile, 2) Choose a subscription plan (or start with the free tier if available), 3) Create your first agent using a template, 4) Explore the documentation, 5) Join our community for tips and best practices.

Question 5

How does billing work?

Accepted Answer

Iris uses subscription-based pricing with monthly or annual plans. You're charged at the beginning of each billing cycle. Billing is handled securely through Razorpay, supporting credit/debit cards, UPI, net banking, and digital wallets. Prices are in USD with INR conversion at checkout for Indian customers.

Question 6

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time from Account Settings → Subscription. You'll retain access to paid features until the end of your current billing period. No refunds are provided for the current period except within the 7-day new subscriber window.

Question 7

What payment methods are accepted?

Accepted Answer

We accept all major credit/debit cards (Visa, Mastercard, American Express, RuPay), UPI payments, net banking from all major Indian banks, and popular digital wallets. All payments are processed securely through Razorpay.

Question 8

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. Upgrades take effect immediately with pro-rated billing. Downgrades take effect at the end of your current billing period. You can change your plan anytime from Account Settings.

Question 9

What is your refund policy?

Accepted Answer

New subscribers can request a full refund within 7 days if the service hasn't been substantially used. Refunds are processed within 5-7 business days to your original payment method. See our Refund Policy for complete details on eligibility and the refund process.

Question 10

What can Iris agents do?

Accepted Answer

Iris agents can: execute web browsing and scraping, perform file operations (read, write, edit), run command-line tools, search and analyze data, create presentations and documents, integrate with external APIs, automate workflows, and much more. Check the documentation for a complete list of tools and capabilities.

Question 11

Does Iris offer API access?

Accepted Answer

Yes, Iris provides a comprehensive API for programmatic access to agent creation, execution, and management. API access is available on Pro and higher plans. Check our API documentation for endpoints, authentication, and usage examples.

Question 12

Can I collaborate with my team?

Accepted Answer

Yes, Team and Enterprise plans support multiple users, shared agents, role-based permissions, and collaborative workflows. You can invite team members, share agents, and manage access controls from your organization settings.

Question 13

What integrations does Iris support?

Accepted Answer

Iris integrates with popular tools and services including Google Drive, Slack, GitHub, Notion, Airtable, and many more through API connections. You can also create custom integrations using our API and webhook system.

Question 14

Are there usage limits?

Accepted Answer

Usage limits vary by plan and include: number of agents, AI model tokens, API calls, file storage, and execution time. You can view your current usage in the dashboard. Overages may incur additional charges or require a plan upgrade.

Question 15

Is my data secure?

Accepted Answer

Yes. We use industry-standard encryption (TLS 1.3 for data in transit, AES-256 for data at rest), role-based access controls, regular security audits, and 24/7 monitoring. We are compliant with India's Digital Personal Data Protection Act 2023.

Question 16

How is my data used?

Accepted Answer

Your data is used solely to provide our services. We do not train AI models on your data or share it with third parties except as necessary to operate the platform (e.g., sending prompts to AI providers). See our Privacy Policy for complete details.

Question 17

Is Iris compliant with India's DPDP Act 2023?

Accepted Answer

Yes, Iris is fully compliant with India's Digital Personal Data Protection Act 2023. You have rights to access, correct, delete, and export your data. We respond to data requests within 30 days and notify users of data breaches within 72 hours as required by law.

Question 18

How do I delete my account and data?

Accepted Answer

You can request account deletion from Account Settings or by emailing privacy@irisvision.ai. We delete your data within 30 days except for records required by law (payment history is retained for 7 years for tax compliance). You can export your data before deletion.

Question 19

Are you GDPR compliant?

Accepted Answer

While we are India-based and primarily focus on DPDP Act compliance, our privacy practices align with GDPR principles. We provide data access, correction, deletion, and portability rights to all users regardless of location.

Question 20

What are the browser requirements?

Accepted Answer

Iris works best on the latest versions of Chrome, Firefox, Safari, and Edge. We recommend using a modern browser with JavaScript enabled. For the best experience, use Chrome or Firefox.

Question 21

What are the API rate limits?

Accepted Answer

API rate limits vary by plan: Free (100 requests/hour), Pro (1,000 requests/hour), Team (5,000 requests/hour), Enterprise (custom limits). Rate limits reset every hour. Contact support for higher limits.

Question 22

What should I do if something isn't working?

Accepted Answer

First, try refreshing the page and clearing your browser cache. Check our status page for any ongoing issues. Review the documentation for common troubleshooting steps. If the problem persists, contact support at support@irisvision.ai with details about the issue.

Question 23

Does Iris work on mobile devices?

Accepted Answer

Iris is optimized for desktop use, but you can access your dashboard and view agents on mobile browsers. For the best experience creating and managing agents, we recommend using a desktop or laptop computer. Mobile apps are in development.

Question 24

Can I export my data?

Accepted Answer

Yes, you can export all your data (agents, configurations, execution history) in JSON format from Account Settings → Data Export. This is your right under the DPDP Act. Data exports are generated within 24 hours and available for download for 7 days.

Frequently Asked Questions

🚀Getting Started

💳Account & Billing

⚡Features

🔒Legal & Privacy

🛠️Technical

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